WELCOMES

When a difference between doctors and their patients appears, the best way to solve it is to come with us; since CONAMED was created to give you an alternative instance that take part in agile, gratuitous and confidential way to solve your problem, by means of the investigation of the reasons that originate it, and the proposal for a non judicial solution, and it always look to avoid the conflict.

OUR MISSION

We are a public institution that offers alternative means for the solution of controversies between users and suppliers of health services, and promotes quality health services to guarantee patients safety, using procedures that operate under national and international quality standards.

OUR VISION

To promote policies and guidelines regarding the solution of controversies and the improvement of quality health services, patient safety and users protection of the national system of health, recognized national and internationally like a highly specialized reference center, with legitimating of the society and the endorsement of the citizens.

QUALITY POLICY

To cause the solution of controversies and adverse events, by means of an unified model and impel mechanisms of continuous improvement in quality health services and patient safety, to progress in the solution of controversies and adverse events, toward its prevention.